/* Secure citizen account: authentication, ticket dashboard and conversation. */

.pcap-citizen-account {
  --pcap-citizen-accent: #0c3c75;
  --pcap-citizen-dark: #092f5c;
  --pcap-citizen-muted: #657b88;
  --pcap-citizen-line: #dce6e9;
  --pcap-citizen-soft: #f3f7f7;
  width: min(1180px, calc(100% - 32px));
  margin: 38px auto;
  color: var(--pcap-citizen-dark);
  font-family: Onest, Inter, ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

.pcap-citizen-account *,
.pcap-citizen-account *::before,
.pcap-citizen-account *::after {
  box-sizing: border-box;
}

.pcap-citizen-eyebrow {
  display: block;
  margin-bottom: 7px;
  color: var(--pcap-citizen-accent);
  font-size: 10px;
  font-weight: 800;
  letter-spacing: 0.1em;
  text-transform: uppercase;
}

.pcap-citizen-auth {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  overflow: hidden;
  border: 1px solid var(--pcap-citizen-line);
  border-radius: 26px;
  background: #fff;
  box-shadow: 0 24px 70px rgba(20, 53, 67, 0.11);
}

.pcap-citizen-auth > section {
  padding: clamp(28px, 5vw, 58px);
}

.pcap-citizen-auth > section:first-child {
  background:
    radial-gradient(circle at 10% 10%, rgba(12, 60, 117, 0.1), transparent 32%),
    var(--pcap-citizen-soft);
}

.pcap-citizen-auth h2,
.pcap-citizen-panel h2,
.pcap-citizen-hero h1 {
  margin: 0;
  color: var(--pcap-citizen-dark);
  font-family: Onest, Inter, ui-sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  font-weight: 700;
}

.pcap-citizen-auth h2 {
  font-size: clamp(30px, 4vw, 43px);
}

.pcap-citizen-auth > section > p,
.pcap-citizen-panel header p {
  margin: 9px 0 25px;
  color: var(--pcap-citizen-muted);
  line-height: 1.6;
}

.pcap-citizen-auth form,
.pcap-citizen-form-panel form,
.pcap-citizen-reply {
  display: grid;
  gap: 15px;
}

.pcap-citizen-account label > span,
.pcap-citizen-form-grid label > span {
  display: block;
  margin-bottom: 6px;
  color: var(--pcap-citizen-dark);
  font-size: 12px;
  font-weight: 800;
}

.pcap-citizen-account input:not([type="checkbox"]):not([type="radio"]),
.pcap-citizen-account select,
.pcap-citizen-account textarea {
  width: 100%;
  min-height: 48px;
  padding: 11px 13px;
  border: 1px solid #cad8dd;
  border-radius: 11px;
  background: #fff;
  color: var(--pcap-citizen-dark);
  font: inherit;
  font-size: 15px;
}

.pcap-citizen-account textarea {
  resize: vertical;
}

.pcap-citizen-account input:focus,
.pcap-citizen-account select:focus,
.pcap-citizen-account textarea:focus {
  border-color: var(--pcap-citizen-accent);
  outline: 3px solid rgba(12, 60, 117, 0.12);
}

.pcap-citizen-account label small,
.pcap-citizen-file small {
  display: block;
  margin-top: 5px;
  color: var(--pcap-citizen-muted);
  font-size: 11px;
}

.pcap-citizen-check {
  display: flex;
  align-items: flex-start;
  gap: 9px;
}

.pcap-citizen-check input {
  margin-top: 4px;
}

.pcap-citizen-check > span {
  margin: 0 !important;
  color: var(--pcap-citizen-muted) !important;
  font-weight: 500 !important;
  line-height: 1.5;
}

.pcap-citizen-account button,
.pcap-citizen-primary {
  display: inline-flex;
  min-height: 46px;
  padding: 0 19px;
  align-items: center;
  justify-content: center;
  border: 0;
  border-radius: 999px;
  background: var(--pcap-citizen-accent);
  color: #fff;
  cursor: pointer;
  font: inherit;
  font-size: 13px;
  font-weight: 800;
  text-decoration: none;
}

.pcap-citizen-account button:hover,
.pcap-citizen-primary:hover {
  background: #082f60;
  color: #fff;
}

.pcap-citizen-reset {
  justify-self: start;
  color: var(--pcap-citizen-accent);
  font-size: 12px;
}

.pcap-citizen-resend {
  margin-top: 20px;
  padding-top: 16px;
  border-top: 1px solid var(--pcap-citizen-line);
}

.pcap-citizen-resend summary {
  color: var(--pcap-citizen-accent);
  cursor: pointer;
  font-size: 12px;
  font-weight: 800;
}

.pcap-citizen-resend form {
  margin-top: 13px;
}

.pcap-citizen-notice {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 4px 12px;
  margin: 0 0 17px;
  padding: 15px 17px;
  border: 1px solid #b9dfd2;
  border-radius: 13px;
  background: #edf9f4;
  color: #17664e;
}

.pcap-citizen-notice strong {
  grid-row: 1 / span 2;
}

.pcap-citizen-notice span {
  color: inherit;
  font-size: 12px;
}

.pcap-citizen-notice.is-error {
  border-color: #edc8c8;
  background: #fff2f2;
  color: #9a3232;
}

.pcap-citizen-hero {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
  margin-bottom: 18px;
  padding: 26px 29px;
  border-radius: 22px;
  background:
    radial-gradient(circle at 90% 10%, rgba(99, 159, 220, 0.2), transparent 32%),
    linear-gradient(135deg, #092f5c, #0c3c75);
  box-shadow: 0 18px 50px rgba(18, 56, 75, 0.18);
}

.pcap-citizen-hero .pcap-citizen-eyebrow {
  color: #b9d7f5;
}

.pcap-citizen-hero h1 {
  color: #fff;
  font-size: clamp(28px, 4vw, 43px);
}

.pcap-citizen-hero p {
  margin: 7px 0 0;
  color: #d5e3f3;
}

.pcap-citizen-hero nav {
  display: flex;
  flex-wrap: wrap;
  justify-content: flex-end;
  gap: 7px;
}

.pcap-citizen-hero nav a {
  padding: 9px 12px;
  border: 1px solid rgba(255, 255, 255, 0.18);
  border-radius: 999px;
  color: #eaf5f5;
  font-size: 11px;
  font-weight: 800;
  text-decoration: none;
}

.pcap-citizen-hero nav a:hover,
.pcap-citizen-hero nav a.is-active {
  border-color: #fff;
  background: #fff;
  color: var(--pcap-citizen-dark);
}

.pcap-citizen-metrics {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 11px;
  margin-bottom: 17px;
}

.pcap-citizen-metrics article {
  padding: 17px 18px;
  border: 1px solid var(--pcap-citizen-line);
  border-radius: 15px;
  background: #fff;
}

.pcap-citizen-metrics small,
.pcap-citizen-ticket-meta small {
  display: block;
  color: var(--pcap-citizen-muted);
  font-size: 9px;
  font-weight: 800;
  letter-spacing: 0.04em;
  text-transform: uppercase;
}

.pcap-citizen-metrics strong {
  display: block;
  margin-top: 5px;
  color: var(--pcap-citizen-dark);
  font-size: 28px;
}

.pcap-citizen-panel {
  padding: 24px;
  border: 1px solid var(--pcap-citizen-line);
  border-radius: 20px;
  background: #fff;
  box-shadow: 0 15px 45px rgba(20, 53, 67, 0.07);
}

.pcap-citizen-panel > header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
  margin-bottom: 18px;
}

.pcap-citizen-panel h2 {
  font-size: clamp(25px, 3vw, 34px);
}

.pcap-citizen-ticket-list {
  display: grid;
  gap: 8px;
}

.pcap-citizen-ticket-list > a {
  display: grid;
  grid-template-columns: 54px minmax(0, 1fr) auto;
  align-items: center;
  gap: 13px;
  padding: 14px;
  border: 1px solid var(--pcap-citizen-line);
  border-radius: 13px;
  color: var(--pcap-citizen-dark);
  text-decoration: none;
  transition: border-color 150ms ease, transform 150ms ease;
}

.pcap-citizen-ticket-list > a:hover {
  border-color: var(--pcap-citizen-accent);
  transform: translateY(-1px);
}

.pcap-citizen-ticket-id {
  display: grid;
  width: 50px;
  height: 50px;
  place-items: center;
  border-radius: 12px;
  background: var(--pcap-citizen-soft);
  color: var(--pcap-citizen-accent);
  font-size: 11px;
  font-weight: 900;
}

.pcap-citizen-ticket-list strong,
.pcap-citizen-ticket-list small {
  display: block;
}

.pcap-citizen-ticket-list small {
  margin-top: 5px;
  color: var(--pcap-citizen-muted);
  font-size: 11px;
}

.pcap-citizen-ticket-list em,
.pcap-citizen-ticket-head > em {
  padding: 6px 9px;
  border-radius: 999px;
  background: #eaf4fb;
  color: #2e6d95;
  font-size: 9px;
  font-style: normal;
  font-weight: 900;
  text-transform: uppercase;
}

.pcap-citizen-ticket-state {
  display: grid;
  justify-items: end;
  gap: 6px;
}

.pcap-citizen-ticket-state > b {
  padding: 5px 8px;
  border-radius: 999px;
  background: #fff0d4;
  color: #98620f;
  font-size: 8px;
  text-transform: uppercase;
}

.pcap-citizen-ticket-list em.is-waiting,
.pcap-citizen-ticket-head > em.is-waiting {
  background: #fff3d9;
  color: #946516;
}

.pcap-citizen-ticket-list em.is-closed,
.pcap-citizen-ticket-list em.is-resolved,
.pcap-citizen-ticket-head > em.is-closed,
.pcap-citizen-ticket-head > em.is-resolved {
  background: #eaf8f1;
  color: #267652;
}

.pcap-citizen-empty {
  padding: 40px 20px;
  border: 1px dashed #c8d7dc;
  border-radius: 14px;
  color: var(--pcap-citizen-muted);
  text-align: center;
}

.pcap-citizen-empty strong {
  color: var(--pcap-citizen-dark);
}

.pcap-citizen-form-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 15px;
}

.pcap-citizen-form-grid .is-wide {
  grid-column: 1 / -1;
}

.pcap-citizen-file {
  padding: 13px;
  border: 1px dashed #bfd0d5;
  border-radius: 12px;
  background: var(--pcap-citizen-soft);
}

.pcap-citizen-file input {
  min-height: 0 !important;
  padding: 0 !important;
  border: 0 !important;
  background: transparent !important;
}

.pcap-citizen-form-actions {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 15px;
  margin-top: 5px;
}

.pcap-citizen-form-actions > a {
  color: var(--pcap-citizen-muted);
}

.pcap-citizen-ticket-head > div > a {
  display: block;
  margin-bottom: 15px;
  color: var(--pcap-citizen-accent);
  font-size: 12px;
}

.pcap-citizen-ticket-meta {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 10px;
  margin-bottom: 20px;
}

.pcap-citizen-ticket-meta > div {
  padding: 13px;
  border-radius: 12px;
  background: var(--pcap-citizen-soft);
}

.pcap-citizen-ticket-meta strong {
  display: block;
  margin-top: 5px;
  font-size: 12px;
}

.pcap-citizen-messages {
  display: grid;
  gap: 12px;
  padding: 18px;
  border-radius: 16px;
  background: #f2f6f7;
}

.pcap-citizen-messages article {
  width: min(78%, 720px);
  padding: 14px 16px;
  border-radius: 15px 15px 15px 4px;
  background: #fff;
  box-shadow: 0 7px 22px rgba(20, 53, 67, 0.07);
}

.pcap-citizen-messages article.is-citizen {
  justify-self: end;
  border-radius: 15px 15px 4px;
  background: var(--pcap-citizen-accent);
  color: #fff;
}

.pcap-citizen-messages article header {
  display: flex;
  justify-content: space-between;
  gap: 15px;
}

.pcap-citizen-messages article header strong {
  font-size: 11px;
}

.pcap-citizen-messages article header time {
  opacity: 0.7;
  font-size: 9px;
}

.pcap-citizen-messages article p {
  margin: 8px 0 0;
  font-size: 14px;
  line-height: 1.6;
}

.pcap-citizen-attachment {
  display: inline-flex;
  margin-top: 9px;
  padding: 6px 9px;
  border-radius: 8px;
  background: rgba(12, 60, 117, 0.09);
  color: var(--pcap-citizen-accent);
  font-size: 10px;
  font-weight: 800;
  text-decoration: none;
}

.pcap-citizen-messages .is-citizen .pcap-citizen-attachment {
  background: rgba(255, 255, 255, 0.16);
  color: #fff;
}

.pcap-citizen-reply,
.pcap-citizen-rating,
.pcap-citizen-closed {
  margin-top: 18px;
  padding: 18px;
  border: 1px solid var(--pcap-citizen-line);
  border-radius: 15px;
}

.pcap-citizen-reply button {
  justify-self: end;
}

.pcap-citizen-rating h3 {
  margin: 0 0 12px;
}

.pcap-citizen-rating > div {
  display: flex;
  flex-wrap: wrap;
  gap: 7px;
  margin-bottom: 12px;
}

.pcap-citizen-rating > div input {
  position: absolute;
  opacity: 0;
}

.pcap-citizen-rating > div span {
  margin: 0 !important;
  padding: 7px 10px;
  border: 1px solid #d5e0e4;
  border-radius: 9px;
  cursor: pointer;
}

.pcap-citizen-rating > div input:checked + span {
  border-color: #d99523;
  background: #fff5df;
  color: #9a6716;
}

.pcap-citizen-privacy-request {
  margin-top: 24px;
  padding: 18px;
  border: 1px solid #edd1d1;
  border-radius: 14px;
  background: #fff7f7;
}

.pcap-citizen-privacy-request h3 {
  margin: 0;
  color: #7f3030;
}

.pcap-citizen-privacy-request p {
  margin: 7px 0 13px;
  color: var(--pcap-citizen-muted);
}

.pcap-citizen-privacy-request button {
  background: #a64242;
}

.pcap-citizen-otp form + form {
  margin-top: 14px;
  padding-top: 14px;
  border-top: 1px solid var(--pcap-citizen-border);
}

.pcap-citizen-filters {
  display: grid;
  grid-template-columns: minmax(180px, 1fr) 220px auto auto;
  gap: 10px;
  align-items: center;
  padding: 0 24px 18px;
}

.pcap-citizen-draft-row,
.pcap-citizen-session-list > div {
  display: flex;
  gap: 14px;
  align-items: center;
  justify-content: space-between;
  padding: 14px 24px;
  border-top: 1px solid var(--pcap-citizen-border);
}

.pcap-citizen-draft-row > a {
  display: grid;
  flex: 1;
  color: inherit;
  text-decoration: none;
}

.pcap-citizen-history {
  padding: 0 24px 22px;
}

.pcap-citizen-history ol {
  display: flex;
  gap: 0;
  margin: 0;
  padding: 0;
  overflow-x: auto;
  list-style: none;
}

.pcap-citizen-history li {
  min-width: 150px;
  display: flex;
  gap: 8px;
  align-items: flex-start;
}

.pcap-citizen-history li > span {
  width: 10px;
  height: 10px;
  margin-top: 5px;
  border-radius: 50%;
  background: #0c3c75;
  box-shadow: 0 0 0 4px #e7eef7;
}

.pcap-citizen-history li div {
  display: grid;
}

.pcap-citizen-history time,
.pcap-citizen-session-list small,
.pcap-citizen-draft-row small {
  color: var(--pcap-citizen-muted);
  font-size: 12px;
}

.pcap-citizen-reopen {
  padding: 0 24px 22px;
}

.pcap-citizen-sessions,
.pcap-citizen-privacy-request {
  margin-top: 28px;
  padding-top: 24px;
  border-top: 1px solid var(--pcap-citizen-border);
}

.pcap-citizen-session-list {
  margin: 16px 0;
  border: 1px solid var(--pcap-citizen-border);
  border-radius: 14px;
  overflow: hidden;
}

.pcap-citizen-session-list > div:first-child {
  border-top: 0;
}

.pcap-citizen-session-list > div > span:nth-child(2) {
  display: grid;
  flex: 1;
}

.pcap-citizen-session-list em {
  color: #0c3c75;
  font-size: 11px;
  font-style: normal;
}

.pcap-citizen-session-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.pcap-citizen-session-actions .is-danger {
  background: #a64242;
}

.pcap-citizen-form-actions .is-secondary {
  background: #e7eef7;
  color: #0c3c75;
}

@media (max-width: 782px) {
  .pcap-citizen-auth {
    grid-template-columns: 1fr;
  }

  .pcap-citizen-hero {
    align-items: flex-start;
    flex-direction: column;
  }

  .pcap-citizen-hero nav {
    justify-content: flex-start;
  }

  .pcap-citizen-metrics {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .pcap-citizen-ticket-meta {
    grid-template-columns: 1fr;
  }

  .pcap-citizen-filters {
    grid-template-columns: 1fr 1fr;
  }

  .pcap-citizen-messages article {
    width: 88%;
  }
}

@media (max-width: 600px) {
  .pcap-citizen-account {
    width: min(100% - 18px, 560px);
    margin: 18px auto;
  }

  .pcap-citizen-auth {
    border-radius: 18px;
  }

  .pcap-citizen-auth > section,
  .pcap-citizen-panel,
  .pcap-citizen-hero {
    padding: 20px 17px;
  }

  .pcap-citizen-account input:not([type="checkbox"]):not([type="radio"]),
  .pcap-citizen-account select,
  .pcap-citizen-account textarea {
    font-size: 16px;
  }

  .pcap-citizen-hero nav {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    width: 100%;
  }

  .pcap-citizen-hero nav a {
    text-align: center;
  }

  .pcap-citizen-panel > header,
  .pcap-citizen-ticket-head {
    align-items: flex-start;
    flex-direction: column;
  }

  .pcap-citizen-primary {
    width: 100%;
  }

  .pcap-citizen-ticket-list > a {
    grid-template-columns: 44px minmax(0, 1fr);
    padding: 11px;
  }

  .pcap-citizen-ticket-id {
    width: 42px;
    height: 42px;
  }

  .pcap-citizen-ticket-state {
    grid-column: 2;
    justify-self: start;
    justify-items: start;
  }

  .pcap-citizen-form-grid {
    grid-template-columns: 1fr;
  }

  .pcap-citizen-form-grid .is-wide {
    grid-column: auto;
  }

  .pcap-citizen-form-actions {
    align-items: stretch;
    flex-direction: column-reverse;
    text-align: center;
  }

  .pcap-citizen-messages {
    padding: 11px;
  }

  .pcap-citizen-messages article {
    width: 94%;
  }

  .pcap-citizen-reply button,
  .pcap-citizen-rating button {
    width: 100%;
  }

  .pcap-citizen-filters {
    grid-template-columns: 1fr;
    padding: 0 17px 16px;
  }

  .pcap-citizen-draft-row,
  .pcap-citizen-session-list > div {
    align-items: stretch;
    flex-direction: column;
    padding: 13px 16px;
  }

  .pcap-citizen-draft-row button,
  .pcap-citizen-session-list button,
  .pcap-citizen-session-actions form,
  .pcap-citizen-session-actions button,
  .pcap-citizen-reopen button {
    width: 100%;
  }
}